Terms & conditions
Last updated: 27 September 2026
Cleaning Near Me is a business name of XE Technologies Pty. Ltd. (ABN 93 685 624 711) (“we”, “us”).
How these terms apply
These terms, together with the price and details we confirm with you by phone, email or SMS before your job, are the whole agreement for your booking. By requesting a quote or confirming a booking with us, you agree to these terms. Because you contact us to request a quote, this isn’t an unsolicited sale, so the cooling-off rules for unsolicited consumer agreements under the Australian Consumer Law don’t apply.
Quotes
We confirm your quote before any work starts. The quote is based on the information you give us. If the property is materially larger, dirtier or different from what was described, we’ll tell you before continuing and agree any change with you first. We won’t raise the price without your agreement.
Payment
Prices shown on this website exclude GST; GST (10%) is added to your invoice. We confirm the total you’ll pay, including GST, by phone before we book the job. Payment is due on completion, once you’ve had the chance to inspect the work. A tax invoice is provided for every job. Paid parking, where there is no free parking available, is charged at cost.
Cancellations and rescheduling
Cancelling or rescheduling is free if you tell us, by phone or email, at least 48 hours before your booking’s start time. After that, a cancellation fee of $150 applies, or 50% of your quoted price if that’s less. The fee covers the staff and time we’ve held for your job, which we usually can’t fill at short notice. The 48 hours are counted back from the booked start time, and your notice counts from when we receive your call or email.
In a genuine emergency (for example illness, an accident or a sudden change beyond your control), call us and we’ll use our discretion.
If we cancel or significantly delay your booking without a genuine emergency or your agreement, we won’t charge you anything, and we’ll offer you the next available time at no extra cost.
Access and utilities
You must give us access at the agreed time, with electricity and running water connected. If we can’t get in, or there’s no power or water at the booked time, we’ll call you and wait up to 15 minutes. If we then can’t start the job, through no fault of ours, a lockout fee of $150 applies, or 50% of your quoted price if that’s less.
Re-clean promise
If your real estate agent or landlord raises a reasonable cleaning issue within 3 days of the clean, we’ll return and re-clean the affected areas free of charge. This covers areas included in the booked job. It does not cover damage, pre-existing marks that can’t be removed by cleaning, fair wear and tear, or areas used or dirtied after our clean. Please send us the agent’s written report.
We cannot guarantee the return of your bond, because bond decisions also depend on damage, rent and other matters outside our control.
This promise is in addition to, and doesn’t limit, your rights under the Australian Consumer Law, including your right to a refund, re-supply or price reduction if a service isn’t provided with acceptable care and skill.
Pest control
Pest control is a separate service from our cleaning. Treatments are carried out by our licensed pest control partner, who is responsible for the treatment itself; we arrange the quote, the booking and any warranty visit, and pass your warranty claims on to them. The price is confirmed on the phone before we book.
Every treatment has a 3-month warranty: if the pests that were treated come back in the treated areas within 3 months, we arrange a re-treatment at no charge. The warranty doesn’t cover pests or areas that weren’t in the original treatment, termites, or cases where the technician’s preparation and aftercare advice wasn’t followed. The re-clean promise above applies to cleaning only, not to pest control.
Furniture and rubbish removal
Our own team carries out furniture, appliance and rubbish removal. We don’t remove hazardous materials, including asbestos, gas bottles, chemicals or anything we reasonably believe may be dangerous, and we may decline to remove an item on that basis. Once we’ve collected an item, we may dispose of, donate or recycle it at our discretion, unless we’ve agreed otherwise with you. You confirm you have the right to have the items removed and disposed of.
Pets, safety and belongings
Please keep pets secured while we work, and tell us about any safety hazards (for example damaged floors, electrical faults or materials that may contain asbestos). Please put away valuables and fragile items before we arrive.
Damage
We take care with every property. If something is damaged during a job, tell us within 24 hours and we’ll work with you to resolve it. We’re not responsible for damage caused by an existing fault or weakness in the property or its fittings that we couldn’t reasonably have known about.
Photos
If you send us photos with your quote or enquiry, we only use them to prepare your quote and carry out the job. See our Privacy Policy for how we store and delete them. We won’t use photos of your property publicly (for example on our website or social media) without asking you first.
Your rights
Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law, including against us or our pest control partner. If any part of these terms is found to be unenforceable, the rest continues to apply.
Changes to these terms
We may update these terms from time to time. The current version is always on this page. Changes apply to bookings made after the update, not to jobs already booked.
Complaints and disputes
If something has gone wrong, please contact us first so we can put it right. If we can’t resolve it together, you can contact Consumer Affairs Victoria (consumer.vic.gov.au) or, for eligible claims, the Victorian Civil and Administrative Tribunal (VCAT).
Governing law
These terms are governed by the laws of Victoria, Australia, and both parties submit to the non-exclusive jurisdiction of its courts.
Contact
Cleaning Near Me · XE Technologies Pty. Ltd. (ABN 93 685 624 711) · 0417 044 968 · cleaningnearmeaus@gmail.com